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F.A.Q.

Frequently Asked Questions
 

How tight should I make my Drain? How tight is too tight ?

Hans Kristof drains are designed for the easiest installation possible. Hans KristofTM drains should only be hand tightened plus just a little extra. Using a wrench will only strip the threads and result in your beautiful new faucet to leak or break. DO NOT overtighten ! Sinks can be stressed and hold the stress of overtightening for extended amounts of time until one day, out of the blue, it can break, crack or even worse. It is very important that the drain just be naturally tightened not over tightened. The rubber seals are all that should be needed to prevent leaking and over tightening it absolutely not necessary. Use only a professional installer who should be licensed and should already know this information.
 

  • Faucet Related Questions

My faucet is leaking from the top of the faucet?

The solution is simple and easy, the cartridge needs to be reseated.  An instructional guide can be found below:

Waterfall Faucet Adjustment Guide: Download PDF
BM08 & BM10 Faucet Adjustment Guide: Download PDF


What materials are the faucets made of?

The faucets are constructed from solid brass and stainless steel.

My faucet is leaking from the bottom?

There are two O rings at the top of the water lines that HAVE to be lubricated very well.  If enough lubrication is not reached than the lines will leak from an improper seal.

What is the manufacturer of dreamfixtures.com’s faucets?

hans kristof faucets
Hans KristofTM exclusively manufactures all of our faucets.  All Hans KristofTM faucets are trademarked and stamped for authenticity.  Hans KristofTM faucets undergo complete and rigorous testing for the highest of quality control.  All Hans KristofTM faucets are made to withstand everyday use and to stand the test of time.

You can visit the manufacturer's site at: HansKristof.com

Where can I buy replacement parts for my Hans KristofTM faucet?

In the unfortunate event that you should need a replacement part please contact our customer service team by clicking here. Immediately they can diagnose what part you may need and promptly ship your new part. Customer service hours of operation and phone numbers can be found under the support tab.

How tight should I fasten my faucet?

Hans Kristof faucets are designed for the easiest installation possible. Hans KristofTM faucets should only be hand tightened. Using a wrench will only strip the threads and result in your beautiful new faucet to leak.

What size hole do I need for my new drain or faucet?

Hans KristofTM manufactures all faucets and drains to be the standard US plumbing size. Drains are 1.5” in diameter and faucets are 1 3/8” in diameter.

Have a faucet related question not addressed here?

Please contact our Service Center in regards to your purchased product at 678.389.3959 or by email Service@dreamfixtures.com Service Center Hours: Monday-Friday 10am-6pm EST (Eastern)

  • Vanity Related Questions

What type of wood are the vanities made from?

Our wood vanities are made from solid hardwood to extend the life and quality of your vanity. We never use vaneer or pressed wood.

What kinds of supports in the wall are needed to a wall mount vanity?

Generally a stud that can support up to 50lbs. or more is needed and will depend on the width and weight of the vanity as to how many studs you will need.   All wall mount vanities come with all installation hardware.  The only thing you will need to supply is the studs!

Who is the manufacturer of dreamfixtures.com's Vanities?

Platinum VanitiesTM exclusively manufactures dreamfixtures’s vanities.  All Platinum VanitiesTM are hand crafted of solid hardwood and go through a special finishing process to insure that the finish will maintain its amazing luster and beauty.  Each vanity is made with the mindset that each vanity is an individual piece of art. 

You can visit the manufacturer's site at: PlatinumVanities.com

How dark is a wenge finish?

Wenge is a very dark brown espresso color.
wenge finish
Our wenge finish products may come in slight variations of color, this image is only meant to present some of these possible color variations. If all images look black, then your monitor brightness may be set too low.

Where can I buy replacement parts for my Platinum VanityTM?

In the unfortunate event that you should need a replacement part please contact our customer service team. Immediately they can diagnose what part you may need and promptly ship your new part. Customer service hours of operation and phone numbers can be found by clicking here.

Help! I have scratched my new vanity, what now?

No need to worry, a wenge or natural finish marker can be found at any hardware store. Just follow the directions and a repair is easily accomplished.

  • Sinks Related Questions

What is the difference between Sink Support Ring sizes?

Both sizes (Regular and Extra Large) serve the same purpose, giving support to your vessel sink, however Extra Large support rings set the sink up higher and are good for heavier sinks like stone and they are more decorative.

What do I need to care for my new stone sink?

All natural stone needs to be properly sealed on a regular basis. Depending on how much the sink is going to be used, it may need to be sealed every 3-6 months. The sealer is very easy to use and can be found at any hardware store. After applying the sealer as directed test the seal by dropping a few water droplets in the bottom of the sink. If the water beads then you know you have a good seal.
Important: Never use any harsh scrubs or scotch pads on your stone sink. Always use a gentle detergent and soft cloth.

How tight should I fasten the drain to my new glass sink?

The drain should only be hand fastened.  A wrench is never needed.  If you tighten the drain to much when hot or cold water is ran in your bowl, it will more than likely break.  The drain allows no room for contraction or expansion when water is ran.  This is the case for any glass vessel that you would purchase from any store. 

How do I care for my new glass vessel sink?

Never use any harsh scrubs or scotch pads on your new glass vessel. Always use a mild gentle detergent and a soft cloth.

  • Drain Related Questions

What is the difference between a short drain and a full drain?

A short drain is needed if you already have plumbing installed and just need the top part that goes inside the sink. Short drains are normally used when you have an enclosed vanity that no one will be able to see underneath.
short drain

A full drain includes the P trap or Bottle trap and all plumbing that would normally be under your sink. Our full drains are manufactured to be aesthetically pleasing. Full drains are used when your vanity is open underneath and you would be able to see the plumbing.
full drain

What is the difference between a P Drain and a G Drain?

A P Drain is for a sink with a built in overflow hole.

A G Drain is for a sink without a built in overflow hole.

How tight should I make my Drain?    How tight is too tight ? 

Hans Kristof drains are designed for the easiest installation possible. Hans KristofTM drains should only be hand tightened plus just a little extra. Using a wrench will only strip the threads and result in your beautiful new faucet to leak or break. DO NOT overtighten !  Sinks can be stressed and hold the stress of overtightening for extended amounts of time until one day, out of the blue, it can break, crack or even worse.   It is very important that the drain just be naturally tightened not over tightened.  The rubber seals are all that should be needed to prevent leaking and over tightening it absolutely not necessary.  Use only a professional installer who should be licensed and should already know this information. 


  • Lighting Related Questions

What type of bulbs is used in the lighting fixtures?

The Candalabra bulbs that we sell fit most of the lighting fixtures we sell, however if you're not sure you can take your fixture to any local lighting store and they can tell you exactly what type of bulb you need.

What wattage of bulb should I use for the lighting fixture?

Nothing over 60 Watts should be used.

  • Shipping Related Questions

How long will it take for my order to process for shipping?

Orders always process for shipping within 24-48 hours. A tracking number will be sent via email.

Where can I track my order?

You are able to track you order at www.FedEx.com or www.SEFL.com for freight orders.

Once my order is shipped how long will it take to reach me?

Depending on where you are located orders can take anywhere from one day to seven days to reach your location. If you are not located within the 48 contiguous states times may vary from 10-20 days.

If I purchase a Stone Farm Sink how much is shipping?

Your new Stone Farm Sink qualifies for free shipping however, the Stone Farm Sink is shipped via Southeastern Freight Lines and free shipping only covers the sink to your nearest terminal. If you need the sink to be delivered to your house an additional charge of $150.00 is added to your order. If you decide after placing your order to have it shipped to your house the additional charge changes to $170.00. All freight orders need to be inspected before the driver leaves or you leave the terminal.

Can I expedite my shipping time?

Yes, please contact our customer support team for a shipping quote. All expedited shipping prices vary on how many boxes are being shipped, the weight of the boxes, and where they are being shipped to. Customers can choose from overnight shipping and second day shipping.

Is shipping available to Canada?

Yes, please contact customer service for pricing. Please visit our policies page to review Customs policies.

Is shipping available to the United States Virgin Islands?

Yes, Please contact customer service for pricing.

What Countries do you Ship to?

Simply add your item(s) to your shopping cart and click, "Calculate Shipping" and enter your country & postal/zip code to see rates for your shipping address.
If you need assistance, please contact customer service by clicking HERE.


  • Ordering and Returns Related Questions

What if I do not like my items and wish to return them?

Please visit our policies page for all of our return and exchange information.

Can I customize my own bathroom combination?

Absolutely, dreamfixtures specializes in making every item A La Carte. You pick the exact pieces that will work for your project.

  • General Questions

What is dreamfixtures.com’s warranty guarantee?

dreamfixtures provides a full satisfaction guarantee for a full three months.

How do I contact dreamfixtures.com?

You may contact our Customer Service Center by clicking here.

Where can I find a Installation Guide?

Installation Guides are typically located on the Product Page of the item. You will require Adobe Reader to view the PDF. Click here to download Adobe Reader.

What is your POLICY?

Click here to view our policy.